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jonesfamilyinsures - Trusted coverage for every stage of life.

Legal

Privacy Policy

Last Updated: December 19, 2025

Your Privacy Matters

At Jones Family Insures, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Our Commitment

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.

Personal Information

When you request quotes, create an account, or communicate with us, we may collect:

  • Name, email address, phone number, and mailing address
  • Date of birth, Social Security number, and driver's license information
  • Insurance policy details and coverage preferences
  • Payment information and billing details
  • Employment information and income details

Usage Information

We automatically collect certain information when you visit our website:

  • IP address, browser type, and device information
  • Pages viewed, time spent on pages, and navigation paths
  • Referring website addresses and search terms used
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, communicate with you, and ensure the security of our platform.

Service Delivery

  • Process insurance quotes and applications
  • Facilitate policy enrollment and premium payments
  • Provide customer support and respond to inquiries
  • Send service-related notifications and policy updates
  • Manage claims and administrative processes

Marketing and Communications

  • Send promotional emails about new services and special offers
  • Provide personalized insurance recommendations
  • Conduct surveys and gather feedback
  • Send newsletters and educational content

Analytics and Improvement

  • Analyze website usage and user behavior patterns
  • Improve our services, features, and user experience
  • Develop new products and services
  • Monitor and prevent fraudulent activity

Information Sharing and Disclosure

We may share your information with third parties in certain circumstances to provide our services and comply with legal obligations.

Insurance Partners

We share your information with insurance carriers and providers to obtain quotes, process applications, and manage policies. These partners are contractually obligated to protect your information and use it only for insurance-related purposes.

Service Providers

We work with third-party service providers who perform services on our behalf, including:

  • Payment processors and financial institutions
  • Cloud hosting and data storage providers
  • Marketing and analytics platforms
  • Customer support and communication tools

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

We will never sell your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Security Measures

  • Industry-standard SSL/TLS encryption for data transmission
  • Secure servers and encrypted data storage
  • Regular security audits and vulnerability assessments
  • Restricted access to personal information by authorized personnel only
  • Multi-factor authentication for account access

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to implementing best practices.

Your Privacy Rights

You have certain rights regarding your personal information, including the right to access, correct, delete, and control how your information is used.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections to any inaccurate or incomplete information.

Deletion

You may request that we delete your personal information, subject to certain legal exceptions such as record-keeping requirements or pending insurance applications.

Opt-Out Rights

You can opt out of receiving marketing communications from us by clicking the unsubscribe link in our emails or contacting us directly. Note that you cannot opt out of service-related communications necessary for policy administration.

Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content.

Types of Cookies

  • Essential Cookies: Necessary for the website to function properly
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to deliver relevant advertisements
  • Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Blocking certain cookies may impact your ability to use some features of our website.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us using the information below.

Get In Touch

Our team is here to address any privacy-related questions or concerns you may have.

[email protected]
+1 (504) 203-6568
1100 Poydras Street, Orleans LA 70163
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[email protected]

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1100 Poydras Street Orleans LA 70163

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